FAQs

How do we manage customer service of the resale program?

Recurate can manage customer service for your resale platform. We have a full customer service team that can handle everything from listings approval to dispute resolution. Less than 2% of all listings are disputed.

What are the main differences between peer-to-peer and a take-back resale program?

A peer-to-peer program is a resale marketplace (similar to Poshmark or eBay), where a seller ships their item directly to the buyer. This model is usually the most scalable for a brand, with minimal upfront costs and working capital requirements, and most favorable for sellers, maintaining the most value in the product. A take-back program is a resale offering, where the brand or a service provider receives inventory from sellers, processes, stores, and ultimately ships it to the buyer.

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Are there any specific geographic limitations?

Recurate currently works with brands in the United States, Canada, Europe, and Australia — and we’re constantly expanding! When it comes to your brand’s reach, our geolocation features enable you to include customers across your brand’s geography or in specific locations.

Is my resale program hosted on my website or an external webpage?

Recurate has the capabilities to do both. Our technology enables your resale platform to be hosted directly on your online store —- meaning your customer and product data remains within your brand’s’ ecosystem and is linked to your primary ecommerce platform. This allows sellers to access features like listing items directly from their purchase history. While most of our brand partners choose to embed their resale platform within their existing website, others have opted to have their resale platforms on separate branded sites.

How long does it take to launch a resale program?

Typically, it takes 6-12 weeks to launch a branded resale program from our initial conversation. We can move as fast as your brand does!

What solutions and support does Recurate offer?

We help you easily and profitably launch branded resale. Our technology powers peer-to-peer marketplaces, take back programs, brand-supplied (imperfect) inventory, and more. Our Customer Service team handles operations and dispute resolution. Our Brand Success team provides strategic consulting and best practices.

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What are the benefits of branded resale?

Branded resale is a key part of any circular sustainability strategy, and benefits include customer acquisition, customer loyalty, community engagement, supply chain insights, and monetization of imperfect inventory.

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What is branded resale/recommerce?

Rather than shoppers purchasing your pre-owned products through eBay, Poshmark, or other third-party platforms, Recurate’s branded resale technology allows shoppers to purchase and resell directly through your ecommerce site.

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